ASIA ADVENTURES – Local DMC provide travel services throughout Vietnam, Laos, Cambodia, Myanmar and Thailand. The following terms and conditions are applied to bookings made through the network services of Asia Adventures.
Our commitment is the delivery of bespoke, safe and first class services and customer experiences through a network of locally owned and operated offices within Southeast Asia. With a focus on experience, guest safety, quality control and service delivery, you can rely on Asia Adventures’ high standards across all the 5 countries we operate. Each itinerary is individually booked and confirmed by our team of resident experts ensuring travel is operated according to your proposals. Each request is dutifully responded to within 24 hours unless negotiations and special requests are required on your behalf; our team will ultimately inform and follow up.
Pricing & Services
Asia Adventures offer confidential rates based on market research, competition analysis, strategic negotiation and in-depth information for each specific season in each destination. These rates are offered under the condition that they cannot be displayed in any way to third parties. Rates are quoted in USD currency only. All quoted rates, unless otherwise specified, are net and non-commissionable.
Hoteliers and/or suppliers in the region may require Asia Adventures to adhere to a Recommended Retail Price (RRP), or Suggested Selling Price (SSP), which will be communicated to you for implementation where required.
All hotel rates in our confidential tariff are per room per night and inclusive of all applicable charges and taxes, unless otherwise specified; all tours and transfer rates in our confidential tariff are per person and inclusive of all applicable charges and taxes, unless otherwise specified; specific services from outside our confidential tariff will be offered on a case by case basis
Many hotels include compulsory special gala dinners on Christmas Day, New Year’s Eve and sometimes on national and/or other festive occasions in each country. This is a compulsory charge, and will be communicated and invoiced by Asia Adventures where applicable.
Taxes
Unless otherwise specified, all quoted rates are inclusive of applicable taxes (including service charges, Value Added Taxes and/or locally charged taxes). Domestic tourism taxes and/or airport taxes may be applicable and are not included. These need to be paid directly to the relevant authority, by the traveler.
In the event of government imposed tax changes, Asia Adventures reserves the right to alter the rates accordingly. Asia Adventures will work to avoid this from occurring however reserves the right to collect any differentials from the clients individually, which may arise.
Deposit & Payment
30% of the total tour cost to be deposited upon commitment of the tour, this deposit is non-refundable. This amount will be paid by credit card (Our Travel Consultant will send you the link to pay online). This is required to confirm your booking.
Where deposits and advance payments are required from contractors/third parties, these will also be invoiced to the client for payment. This will be required for Asia Adventures to secure service contractors/third parties. Pre-payment procedures during high/peak seasons may also vary, depending on the accommodation policy to guarantee the booking. Asia Adventures will inform you accordingly about this for each individual case.
The remaining balance of the tour price (70%) is due upon your arrival in Southeast Asia, payable at our offices in Hanoi or HCM City (Vietnam) or Siem Reap (Cambodia) or Luang Prabang (Laos) or Bangkok (Thailand) or Yangon Office (Myanmar). Cash is preferred to reduce any processing fees that may affect your cost.
Notes:
- If the total booking price amounts is less than US$ 600.00, the full advance payment is required.
- The services of Mekong River Cruises (South Vietnam, Cambodia and Laos) and Booking of River Cruise in Myanmar are non-refundable. According to the contract of the Cruises Companies, this service once booked is non-refundable. Asia Travel & Leisure applies the non-refundable rate policy to these tours that include this service.
- Depending on the cost of flights including in each booking or the value of each package, our travel consultant will request the deposit more or less than 30% of the tour value.
- If you choose to pay the balance by bank transfer, we would request you to wire money before the tour starts at least 2 weeks (14 days), then send us the bank slip.
- Final payment must be confirmed and validated by us. We are not responsible for errors or omissions that may occur as a result of the transfer of incorrect information from you or third party travel service suppliers.
- In case you write any wrong information (not the same as we officially provided) and it takes time to amend, we will request you to pay by other method such as credit card or cash to secure your booking. Otherwise, your service will be released.
Pay by Credit Card
Kindly make deposit/payment via our secured online payment. We accept Credit Card: Visa Card, Master Card.
Note: When you pay by Credit Card, please add 3% of convenient fee.
Bank Transfer
Our travel consultants will show you in detail.
Cancellation & Refund
All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:
* More than Twenty one (21) days prior to departure: The total deposit paid to us (30% of the Tour value) for the administrative fee in accordance with canceling advanced arrangements, will be valid for o¬ne (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.
* 7- 21 days prior to departure: 50% on total value of the trip charged, due to hotel charges for no-shows and organizing fees.
* Within 1-6 days prior to departure: 100% on total charged.
* No-Show: 100% on total charge.
Passport
For all travel from and to the countries in which Asia Adventures operates, a valid passport is required at all times. Conditions for specific validity of passports and regulations for other valid travel documentation can be obtained from each respective embassy and/or consulate in the client’s native country. For most countries, passports need to be valid for at least six months from the date of entry at a border post/airport/seaport.
Visa
In addition to passport requirements, visas for certain countries are required. These can either be obtained in the country of residence prior to departure or on arrival at immigration or a visa processing desk. Full details about the specific visa conditions and requirements to obtain visas for each specific country can be obtained from your consultant or from your embassy and/or consulate e in the client’s native country.
Travel Insurance
We strongly recommend that you obtain a comprehensive travel insurance policy before and during your travel. Neither Asia Adventures nor its agents/suppliers or business partners shall/and can be held responsible for any loss, or damaged or stolen personal belongings.
Health & Safety
Asia Adventures value health and safety as its top priority in the selection of product and provision of its services. All clients are encouraged by our guides to follow the safety regulations for any service provided. We check hotels, restaurants and other suppliers to ensure they meet our health and safety standards before recommending them to any of our clients.
Accommodation
There are limited hotels/resorts, with standard triple rooms in their inventory. These are commonly double/twin rooms with an extra (rollaway) bed, limiting space within the room. Please inform all concerned accordingly to correctly manage expectations. Extra bed rates / triple sharing room rates are available in the confidential tariff.
Single room supplements are indicated in the confidential tariff. It is common that the provided rooms are twin/double rooms for single use only.
Preferences such as smoking/non-smoking, interconnecting rooms, king-size beds, and location of the room cannot be guaranteed or confirmed in advance and are subject to hotel policy and availability at time of check-in.
Hotel Ratings
Although hotels/guest houses/accommodation in the region may provide you with information about their qualification, the properties used and offered by Asia Adventures in this part of the world may not all have official star qualification issued by an official government-accredited hotel association in the country of operation. Asia Adventures provide you with its own internal star qualification which is based on its own experience and certain criteria to ensure you have an interpretation of the qualification. Asia Adventures cannot be held liable in any way for this star qualification.
Tours
Asia Adventures will arrange sightseeing excursions and transportation as contracted in a professional manner. English, French or other language speaking guides are provided to escort clients on all tour programs as per the proposed itinerary. Tours include entrance fees, meals (where mentioned) excluding any drinks, and other expenses, specifically mentioned in the tour program inclusions. All services provided by Asia Adventures, its employees or agents are of the highest possible standard. All tour guides are licensed and will be responsible for demonstrating any safety equipment and highlighting any safety risk before commencing any activities on tour.
Transfers
Unless otherwise stated, Asia Adventures will provide for each destination according to the rates provided in our tariff. Transfer service includes the meet and greet of travelers with a name sign and transportation according to the booked itinerary.
Transportation
Where possible, Asia Adventures uses coaches and cars, contracted on a long-term basis. Transportation (road or water transport) is operated by fully-licensed drivers / operators, in accordance with local safety standards. Vehicles are maintained in accordance with manufacturers’ specifications, kept clean and in good working order, registered and insured adequately. Water transport will be of a similar quality and lifejackets will be provided for all clients.
Asia Adventures aims to keep clients aware that standards of transportation in each destination are different, yet we are committed to the best available means of transportation in that specific area of operation.
Complaints & Customer Service
A dedicated customer Care team is assigned to handle any customer service issues whilst on the ground. Asia Adventures consider complaints as valuable feedback to improve service delivery levels. We request that service delivery failures or customer concerns, be reported during the guest’s stay to one of our representatives. It is the aim of the company to solve any irregularity immediately.
Licenses & Permits
All Asia Adventures offices, subcontracted suppliers and other service providers used comply with license and permit requirements, based on the relevant regulations of each country in which Asia Adventures operate.
Force Majeure
During the term of this agreement, neither party shall be in default of its obligations to the extent that its performance is delayed or prevented by causes beyond its reasonable control, including but not limited to, acts of God, natural disasters, bankruptcy of a vendor, strikes and other labor disturbances, acts of war, or civil disturbances, or other equivalent or comparable events.
Indemnity
The client agrees to indemnify and to save Asia Adventures from harm and against all damage or injury (including death) to property or person(s) resulting from intentional or negligent acts or omissions from their respective officers, employees, agents, contractors or subcontractors in connection with the performance of this agreement.
Legal Note
This agreement is governed by and construed in accordance with the laws of Vietnam (and/or applicable in relation to the country it is legally represented) for the time being in force and the parties agree to submit any dispute arising between the parties under this agreement to arbitration in accordance with the Arbitration Rules of the respectable Arbitration Institute, Office of the Judiciary applicable at the time of submission of the dispute to arbitration and the conduct of the arbitration thereof shall be under the auspices of the specific Arbitration Institute accordingly.
Liability
Asia Adventures act as an intermediary between all airlines, hotels, local tourist offices and other service providers. Therefore, Asia Adventures reserves the right to modify tours and itineraries with or without notice. Asia Adventures tours are organized in conjunction with the respective airline(s) scheduled flights, therefore, itineraries and timetables are provisional and subject to change without notice. Acknowledgement and confirmation of the above-mentioned conditions is active, once clients participate in one of the provided services via Asia Adventures.